Monadnock Paper Mills, Inc. (MPM) services team works tirelessly, 260-plus days a year, to assist customers throughout North America and around the world.

In honor of Customer Service Week, this team is recognized for satisfying order and inventory expectations, ensuring on time fulfillment and delivery, as well as a multitude of other customer-related tasks. These are our customer experience and resolution experts.

Meet the Team

Thank you to: Sue Peterson, scheduler and customer support specialist; Karyn Coulter and Lisa Siart, customer service representatives; Denise Long, who oversees purchasing and the coater schedule; Jess Cumings, transportation manager; and Doreen Robertson, sample room administrator (not pictured).


Customer Service Week was initially established by International Customer Service Association (ICSA, now known as Professional Association for Customer Engagement, aka PACE) in 1984.

The U.S. Congress proclaimed National Customer Service Week in 1992, and in October of that year, President George H. Bush, via Presidential Proclamation #6485, proclaimed the first full business week of each October National Customer Service Week.


“I can tell you, customer-facing personnel play a vital role in developing loyal, satisfied customers,” states Customer Service Manager Tom D’Errico. “Our MPM services group work hard, every day, to create positive experiences for Monadnock Paper Mills’ customers. Thank you – Sue, Karyn, Lisa, Denise, Jess, and Doreen – for all that you do for our customers (internal and external), today and every day.”